The following policies are intended to make a pleasant place for our clients.
For our current infection prevention policy in relation to COVID-19 please click here
Your appointment will be confirmed via text message 48 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment, we are unable to guarantee your booking. Please note this is an automated text system and we are unable to receive phone calls on this number.
Changing an Appointment Time
We strive to exceed your expectations. On occasion you may need to change your appointment time or day and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum 24 hours notice so that another client has the opportunity to make an appointment. If you are unable to provide 24 hours’ notice a cancellation fee of $25 will be charged and/or you will forfeit a pre-paid treatment.
IMPORTANT UPDATE: The Skin Studio will waive all cancellation charges if a client is unwell or recently returned from overseas. This policy change is in response to the current COVID-19 situation. See more information here
Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, if you are late, your treatment time may be reduced. We will not be able to guarantee your full treatment time.
Each service we provide requires a specific amount of time. When booking in for services, please ensure you advise if you wish to have any additional treatments added to your appointment. We would hate to disappoint you on the day if you are wanting additional services. If you have booked in for a few services and are no longer requiring all services, please let us know prior to your appointment so we can adjust the service time required.
Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 24 hours, one or more of the following may be implemented.
- A cancellation charge will apply.
- You will be liable for 100% cost of your booked treatment.
- You will be requested to pay a deposit when next booking an appointment.
- A treatment will be forfeited if your appointment included a pre-purchased treatment.
Our mission is to create an environment of relaxation, so with this in mind we request that all clients please consider the quiet and privacy needs of other clinic clients by keeping noise to a minimum and turning off mobile phones. Parents, please note there are no child care arrangements available and we have a firm no children policy in treatment rooms, to ensure we adhere strict Occupational Health and Safety procedures.
The Skin Studio reserves the right to request a medical consent from your Doctor on the presentation of certain medical conditions prior to providing a treatment. If conditions of medications change during your course of treatments, please advise your specialist. Clients are reminded of their obligations under the law for cosmetic clinics, beauty salons and spas to bring to the attention of management any medical condition which may present a public health threat.
Returns and Refunds
Service refunds are not available. Series packages are non-refundable and non-transferable. In the event you are dissatisfied with the service provided, you must notify management within 24 hours post treatment. At managements discretion we will offer to re-do the service at no additional cost, if it is found to be the fault of our product or service quality.